Matt Crews
About Matt Crews
Matt Crews is a Senior Operations Manager at Asurion with extensive experience in operations management and performance development.
Title
Matt Crews is a Senior Operations Manager currently working at Asurion.
Professional Experience at Asurion
Matt Crews has an extensive career at Asurion, starting as a Performance Development Trainer from 2005 to 2006. He then progressed to Operations Supervisor from 2006 to 2008, and further to Operations Manager from 2008 to 2012. Since 2012, Matt has held the position of Senior Operations Manager.
Previous Roles at First Banking Services of the South
Before joining Asurion, Matt Crews worked as a System Administrator at First Banking Services of the South from 2004 to 2005.
Education and Expertise
Matt Crews earned a Bachelor of Science in Security Management from Southwestern College, where he studied from 2005 to 2007.
Notable Achievements
Matt Crews successfully turned around an underperforming technical support program contract for Amazon.com's television and home audio product customers in Klamath Falls, OR. He also led the expansion of a call center from 9 to 43 representatives, improving teamwork and staff morale. Matt developed and implemented a coaching and development program covering all key performance indicators and implemented adherence and performance compliance initiatives that improved financial results. Additionally, he reduced the negative response rate by over 10% and decreased the annualized employee turnover rate to 33% in 2013.