Matt Gates
About Matt Gates
Matt Gates is a Learning Technologist at Asurion with a background in training, client case management, and customer service.
Title and Role at Asurion
Matt Gates currently holds the position of Learning Technologist at Asurion. He has been with the company since 2018, bringing his skills to bear on the development and implementation of learning technologies within the organization.
Previous Work Experience at Asurion
Before taking on his current role, Matt Gates amassed significant experience at Asurion in various positions. From 2012 to 2018, he worked as a Training Specialist in Nashville, Tennessee. Prior to that, he served as a Client Case Manager from 2011 to 2012, and earlier still, he started as a Customer Service Representative from 2010 to 2011.
Education and Academic Background
Matt Gates pursued higher education at Middle Tennessee State University (MTSU), where he studied Media & Entertainment, Photography and achieved a Bachelor of Science (BS) degree from 2020 to 2024. Additionally, he studied at Western Dakota Technical Institute, earning a Diploma Certification in Pharmacy Technician/Assistant from 2008 to 2010.
Key Contributions and Initiatives at Asurion
During his tenure at Asurion, Matt Gates has been instrumental in several strategic initiatives. He developed individualized training programs for Asurion University Training Delivery and implemented data intake systems to enhance process efficiency. He also played an essential role in negotiating software licensing agreements to help reduce overhead costs significantly. Furthermore, Gates streamlined data collection processes to maintain accurate staffing information for 130 employees.