Matthew Phillips
About Matthew Phillips
Matthew Phillips is an AI Strategy Leader specializing in Generative AI at Asurion, with over 15 years of experience in subscription, software deployment, and device testing.
Current Role at Asurion
Matthew Phillips is currently serving as the AI Strategy Leader for Generative AI at Asurion in Nashville, Tennessee. In this role, which he began in 2023, he is responsible for steering the company's strategy in the area of generative AI. This position involves him working in a hybrid format, combining remote and on-site work.
Previous Roles at Asurion
Before becoming the AI Strategy Leader, Matthew worked at Asurion in various capacities. He was the Director of AI/ML Products from 2019 to 2023, where he oversaw the development and deployment of AI and machine learning products. From 2017 to 2019, he served as the Senior Manager of Product Analytics, focusing on data-driven decision-making and analytics in the Greater Nashville Area, Tennessee.
Early Career and Roles at Cincinnati Bell
Prior to his tenure at Asurion, Matthew Phillips held multiple roles at Cincinnati Bell. He served as the Sr. Marketing Manager from 2007 to 2008 and as Marketing Manager from 2006 to 2007. His responsibilities included spearheading product management for Data Services from 2008 to 2011. These roles helped him gain valuable experience in marketing and product management, which he leveraged in his later roles.
Education
Matthew Phillips obtained his Bachelor's degree in Marketing from Northern Kentucky University, studying from 2000 to 2004. He furthered his education in AI by achieving a Nano Degree in AI Product Management from Udacity in 2019. This educational background has equipped him with the knowledge to succeed in various product management and AI-focused roles.
Skills and Expertise
With over 15 years of experience in subscription, software deployment, and device testing, Matthew Phillips brings rich expertise to his current role. He has over a decade of experience in product management and development, leading teams to pilot, test, and scale AI/ML solutions in the call center space. Additionally, he holds certifications in data storytelling, habit-forming products, and bystander training, which complement his technical and strategic skills.