Melody Matagi
About Melody Matagi
Melody Matagi is the Coaching and Development Supervisor at Asurion, recognized multiple times as Coach of the Quarter and holding a Masters Yellow Belt Certification in Coaching Formula.
Title
Melody Matagi holds the position of Coaching and Development Supervisor.
Professional Experience at Asurion
Melody Matagi currently works as a Coaching and Development Supervisor at Asurion. She has been with the company since 2012. Prior to her current role, she was employed as a Product Development Trainer from 2012 to 2015. Matagi has worked on nine different lines of business during her tenure at Asurion and has progressed from a representative to a trainer and coach within six months of hire.
Previous Role at Accident Compensation Corporation (ACC)
Before joining Asurion, Melody Matagi served as a Technical Support Advisor at Accident Compensation Corporation (ACC). She worked at the Business Service Center in Wellington, New Zealand, from 2000 to 2007. Her time at ACC built a strong foundation in technical support and advisory services.
Data-Driven Initiatives
Melody Matagi developed a new process to ease job tasks by analyzing data trends. This initiative reflects her ability to leverage data-driven insights for operational improvements.
Achievements and Recognitions
Melody Matagi has been recognized as Coach of the Quarter multiple times at Asurion, specifically in 2016, 2019, 2020, and 2021. Additionally, she has achieved Masters Yellow Belt Certification in Coaching Formula, showcasing her expertise in coaching methodologies.