Michael Arsenault
About Michael Arsenault
Michael Arsenault is a Learning and Development Manager at Asurion with extensive experience in training, project management, and retail operations.
Current Role at Asurion
Michael Arsenault has been serving as the Learning and Development Manager at Asurion since 2019. His responsibilities in this role include overseeing the design, implementation, and evaluation of various training programs. These programs range from instructor-led sessions to web-based and emergent-platform training, emphasizing his versatile approach to employee development.
Previous Experience at Asurion
Before becoming the Learning and Development Manager, Michael held multiple roles at Asurion. From 2017 to 2019, he was a Senior Training and Development Specialist. Starting in 2014, he began his journey at Asurion in the Training and Development department located in Greater Nashville Area, TN. In these roles, Michael demonstrated project management skills by leading initiatives such as launching a new call center and successfully training multiple new hire classes on customer service and technical troubleshooting.
Role at N.E.W. Customer Service Companies, Inc.
From 2007 to 2014, Michael worked at N.E.W. Customer Service Companies, Inc. as a Regional Account Manager and Regional Sales Trainer. In this capacity, he was responsible for managing service plan sales for approximately 600+ stores, showcasing his expertise in large-scale retail operations. His role involved extensive travel and hands-on training, which expanded his skills in customer service and sales strategy.
Early Career at Gander Mountain
Michael's early career saw him working as an Assistant Manager and Human Resource Specialist at Gander Mountain from 2004 to 2007 in New Hartford, NY. In this role, he gained experience in human resources and store management, laying the groundwork for his future roles in training and development.
Educational Background
Michael Arsenault holds an Associate's degree in Sports and Recreation Management from Herkimer County Community College, where he studied from 2000 to 2003. Prior to that, he completed another Associate's degree in Sports and Recreation from the same institution, studied from 1998 to 2000. His educational background provided a thorough foundation in management principles and practical experience in sports and recreation management.