Michael Bales
About Michael Bales
Michael Bales is the Sr. Manager of Service Operations at Asurion, with a diverse background in service management and customer service roles across multiple companies.
Current Role at Asurion
Michael Bales is currently serving as the Sr. Manager of Service Operations at Asurion. He has been in this position since 2019, working in Northern Virginia. In this role, Michael is responsible for overseeing service operations, ensuring efficiency and effectiveness across various operational functions.
Previous Experience at GE
Before his current role, Michael worked at GE as a Senior Consumer Service Manager. From 2018 to 2019, he spent three months managing consumer service operations in Northern Virginia, implementing service strategies, and improving customer satisfaction levels.
Field Service Management at Asurion
From 2012 to 2018, Michael Bales served as the Field Service Manager at Asurion in Sterling, Virginia. In this capacity, Michael managed field operations, focusing on service delivery excellence and customer relationship management.
Supply Chain Management at N.E.W. Customer Service Companies, Inc.
Michael's professional journey includes his role as Supply Chain Management Service Operations Coordinator at N.E.W. Customer Service Companies, Inc. from 2007 to 2012. During these five years, he coordinated supply chain operations, ensuring timely and efficient service delivery.
Educational Background
Michael Bales holds a Master of Business Administration (MBA) from Shepherd University, where he studied from 2017 to 2020. Additionally, he earned a Bachelor of Interdisciplinary Studies in Social Sciences from the University of Virginia, completing his studies there from 2013 to 2017. Michael also holds an Associate's degree in Business Administration from Northern Virginia Community College, where he studied from 2011 to 2013.