Michael Garcia
About Michael Garcia
Michael Garcia is a Site Trainer at Asurion in Colombia, with a background in customer service and claims handling.
Company
Michael Garcia currently works at Asurion in Colombia. He has been with the company since 2021, initially serving as a Customer Service Specialist before being promoted to Site Trainer in 2022. Asurion specializes in technology protection and support.
Title
Michael Garcia holds the title of Site Trainer at Asurion. In this role, he is responsible for developing and implementing training programs designed to enhance various skills among the team, including customer service, selling, and communication.
Education and Expertise
Michael Garcia studied at Escuela Argentina de Negocios, where he is pursuing a Licenciado en Negocios Internacionales. His education has provided him with a strong foundation in international business, which he leverages in his professional roles.
Professional Background
Before joining Asurion, Michael Garcia worked in various customer service and claims handling roles. He was a Customer Experience Specialist at Freelancer.com in Buenos Aires, Argentina, and a Car Claim Handler and Claims Handler at BARBUSS in Argentina. Additionally, he served as a Client Service Representative at Scotiabank in Colombia.
Training Program Development
Michael Garcia has developed a comprehensive training program at Asurion. The program includes role-playing activities and assessments designed to enhance customer service skills. He collaborates with operations to create strategies that improve training outcomes and focuses on developing key team skills such as customer experience, selling, and communication.