Michael Mastin
About Michael Mastin
Michael Mastin is a Phone/Chat Support Technician at Asurion, specializing in troubleshooting mobile operating systems and managing email accounts.
Company
Michael Mastin currently works at Asurion as a Phone/Chat Support Technician. He has been with the company since 2013, based in Nashville, Tennessee, United States. Asurion is known for providing technology protection services, and Michael contributes to customer support through phone and chat channels.
Title
Michael Mastin holds the position of Phone/Chat Support Technician. In this role, he specializes in troubleshooting various mobile operating systems and providing remote assistance using LogMeIn for both mobile devices and computers.
Education and Expertise
Michael Mastin has an educational background that includes a Bachelor of Business Administration in Computer Information Systems from Middle Tennessee State University, completed between 2013 and 2015. Additionally, he holds an Associate of Arts from Nashville State Community College, earned between 2011 and 2013. His expertise includes troubleshooting iOS, Android, BlackBerry, and Windows Phone systems, managing email accounts, and synchronizing customer accounts across devices and cloud services.
Professional Background
Before his current role at Asurion, Michael Mastin worked in various positions. He was a User Helpdesk Support Technician at the Tennessee Department of Safety from 2012 to 2013, a Sales Representative at Home Shopping Network from 2009 to 2010, and a Driver at Employment Assessment Solutions from 2008 to 2009. He also worked as a Transit Operator for the City of Murfreesboro from 2007 to 2009 in Murfreesboro, Tennessee, and as a Motor Coach Operator for Greyhound Lines, Inc. from 2005 to 2007 in Dallas, Texas.
Technical Skills
Michael Mastin specializes in using LogMeIn for remote troubleshooting and software configuration on mobile devices and computers. He is proficient in setting up and managing both Exchange and Internet-based email accounts on various mobile devices. His skills also include synchronizing customer accounts across multiple devices and cloud services, as well as backing up and restoring mobile devices to cloud services, desktops, and laptops.