Michael Melfi
About Michael Melfi
Michael Melfi is an Operations Manager at Asurion with extensive experience in management and sales roles across various companies.
Operations Manager at Asurion
Michael Melfi has been working as an Operations Manager at Asurion since 2017. In this role, he has overseen various operational aspects, including managing team performances and implementing process improvements. His contributions have been pivotal in enhancing business operations and customer satisfaction. Additionally, he has played a key role in launching care and retention lines of business, which have contributed to the company's profitability.
Premier Support Solutions Supervisor at Asurion
From 2015 to 2017, Michael Melfi served as a Premier Support Solutions Supervisor for Asurion in the Phoenix, Arizona Area. During this time, he supervised a team providing specialized support solutions. His efforts in this position helped in maintaining high customer satisfaction and operational efficiency.
Management Roles in BPO and Sales
Michael Melfi's experience extends to the BPO and sales sectors. He worked at Convergys as a management professional from 2010 to 2015 in Phoenix, Arizona Area. Prior to that, he was a Sales Manager at Concentrix from 2007 to 2010 in Rochester, New York Area. Earlier still, from 2004 to 2007, he held the position of Sales Supervisor at Mci Worlcom in Phoenix, Arizona Area. Across these roles, he honed his skills in team management, sales strategy, and customer service.
Educational Background in Business
Michael Melfi holds a Bachelor's Degree in Business, Management, Marketing, and Related Support Services from the University of Phoenix, which he attained between 2011 and 2014. Prior to that, he studied Business Administration, Management, and Operations at Arizona State University from 2009 to 2011. This strong educational foundation has equipped him with the knowledge and skills needed for his various management roles.
Key Professional Achievements
Throughout his career, Michael Melfi has successfully managed a team responsible for over 250 seats and supported a Fortune 500 client with a P&L of 1.3 million. He has also implemented processes that led to record-high customer satisfaction rankings and has demonstrated the ability to navigate cultural differences effectively. His contributions have been instrumental in driving growth and improving business performance in the organizations he has worked for.