Michael Norwood
About Michael Norwood
Michael Norwood is the Service and Repair Manager at Asurion, with previous roles at Florida Hospital and Sam's Club.
Current Role at Asurion
Michael Norwood has been serving as the Service and Repair Manager at Asurion since 2014. In this role, he oversees the service and repair operations, ensuring that customer issues are resolved effectively and efficiently. His responsibilities likely involve managing a team of technicians, coordinating logistics, and maintaining high service standards. Asurion is a company known for its technology protection services, and Michael's role is critical in sustaining the company's reputation for reliability and customer satisfaction.
Previous Experience at Florida Hospital
Before joining Asurion, Michael Norwood worked at Florida Hospital as a Release of Information Specialist from 2009 to 2014. During his 5-year tenure, he was responsible for managing the release of patient information in compliance with healthcare regulations and policies. This role required a thorough understanding of health information management and privacy laws. His experience in this position would have involved meticulous attention to detail and a strong commitment to patient confidentiality.
Role at Sam's Club
Michael Norwood's career also includes a nine-year period at Sam's Club, where he worked as a Check Out Supervisor from 2000 to 2009. In this role, he would have led a team of checkout clerks, ensuring smooth and efficient operation of the checkout process. Responsibilities likely included staff scheduling, handling customer issues, and maintaining cash registers. Working in this position would have provided him with significant experience in customer service and retail management.
Education at Youngstown State University
Michael Norwood attended Youngstown State University, where he studied Business Administration and Management, General. The knowledge gained from his academic pursuits has undoubtedly contributed to his expertise in managing service and repair teams, as well as his previous roles in healthcare information management and retail supervision.