Michael Shannon
About Michael Shannon
Michael Shannon is a Field Technician I at AT&T with extensive experience in customer service and technical support roles.
Work Experience at AT&T
Michael Shannon currently serves as a Field Technician I at AT&T in Dallas, Texas. His tenure at the company started in 2013, and he holds responsibilities as a premises technician. His prior experience at AT&T includes working as a Payphone Services Lead Technician from 1992 to 2007, where he was responsible for managing and maintaining payphone services.
Previous Roles at Comcast
Michael Shannon worked at Comcast as a Customer Account Executive from 2010 to 2012. During his 2-year tenure, he handled customer accounts and provided various customer service functions to ensure client satisfaction.
Experience at Catalina Marketing
From 2007 to 2010, Michael Shannon served as a Customer Services Technician at Catalina Marketing. Over the course of 3 years, his responsibilities included providing technical support and services to customers, ensuring effective resolution of issues and optimising customer experience.
Early Career at Asurion
In 1970, Michael Shannon had a brief stint as a Field Technician I at Asurion. Although his time at the company was short, his role provided him early experience in field technical services.
Education at Indiana University Bloomington
Michael Shannon studied at Indiana University Bloomington from 1980 to 1982. During his 2-year period at the institution, he pursued academic studies that would later support his career in technical services.