Michael Williams
About Michael Williams
Michael Williams is a Service Advocate at Asurion, covering the Rochester New York Territory. He has a diverse background in technical and administrative roles, including positions at Sprint, IAC Group, and the United States Navy.
Current Position at Asurion
Michael Williams currently holds the position of Service Advocate in the Rochester, New York Territory for Asurion. He has been serving in this role since 2022. His responsibilities in this position include advocating for service solutions and supporting the company's customers within his territory.
Previous Roles at Asurion
Before his current role, Michael held several positions at Asurion, showcasing a diverse skill set. From 2021 to 2022, he worked as a Major Appliance Pre-Screen Specialist in Nashville, Tennessee, and as a Major Appliance Pre-Screen Technician for 7 months in the United States. Prior to these roles, he served as a Cell Phone In-store Technician from 2017 to 2021, where he was responsible for in-store repairs and customer support for mobile devices.
Experience at IAC Group
Michael Williams worked as a Machine Operator at IAC Group from 2014 to 2017 in Spartanburg, South Carolina. In this role, he was responsible for operating and maintaining machinery, ensuring manufacturing processes ran smoothly and efficiently.
Role at Sprint
From 2002 to 2014, Michael served as a Technical Consultant at Sprint in the Charlotte, North Carolina area. His responsibilities included providing technical support to customers, troubleshooting issues, and offering solutions to enhance customer experiences with Sprint products and services.
Service in the United States Navy
Michael's early career includes service in the United States Navy as Personnel Administration at the Philadelphia Naval Base from 1989 to 1990. In this role, he handled administrative duties and personnel management tasks, contributing to the efficient operation of naval personnel systems.
Education in Information Technology
Michael Williams pursued studies in Information Technology at Cleveland Community College from 2020 to 2025. This academic background underpins his technical roles and positions, equipping him with the foundational knowledge needed for various IT-related responsibilities.