Michelle Jones
About Michelle Jones
Michelle Jones is a Learning and Development Specialist currently working at Asurion. She has extensive experience in various supervisory and training roles across multiple companies.
Current Role at Asurion
Michelle Jones is currently employed as a Learning And Development Specialist at Asurion, a role she began in 2021. In this capacity, she focuses on enhancing the company's employee training programs through innovative strategies and methods. Michelle's extensive experience in training and development is a valuable asset to Asurion, helping to improve overall performance and productivity within the organization.
Past Experience at naviHealth
Before joining Asurion, from 2019 to 2021, Michelle Jones worked as an Operations Supervisor at naviHealth in Brentwood, TN. In this role, she was responsible for overseeing daily operations, ensuring efficient workflows, and managing staff performance. Her leadership and operational management skills contributed to the successful execution of naviHealth's business processes during her tenure.
Role as Online Supervisor at Advance Financial
Michelle Jones served as an Online Supervisor at Advance Financial in Nashville, Tennessee from 2018 to 2019. During this period, she managed online customer service operations, ensuring that the company's online services met customer expectations and complied with regulatory standards. Her efforts in optimizing online interactions greatly enhanced customer satisfaction.
Tenure at Asurion as PSS Training & Development Specialist
From 2012 to 2018, Michelle Jones held the position of PSS Training & Development Specialist at Asurion, in Nashville, Tennessee. In this role, she focused on designing and implementing training programs for employees, aimed at developing their skills and improving performance. Michelle's dedication to employee growth and development was evident in the comprehensive training modules she created.
Early Career at Verizon Wireless
Michelle Jones began her early career with a decade-long tenure at Verizon Wireless, from 2002 to 2012, as a Data Tech II Support Representative. Here, she provided technical support to customers, troubleshooting data-related issues and ensuring customer satisfaction. Her role at Verizon played a crucial part in honing her technical and customer service skills.