Mike Green, Csm
About Mike Green, Csm
Mike Green is a Senior Manager at Asurion, specializing in Operations, Release Management, and IBM iSeries App Support, with extensive experience in software development and project management.
Current Role at Asurion
Mike Green serves as the Sr. Manager - Operations, Release Management, and IBM iSeries App Support at Asurion. In this role since 2010, Mike is responsible for overseeing a team of up to 10 members, including both on-shore and off-shore personnel. His duties include establishing and managing the Release Management team, creating monthly performance metrics, and supporting business operations through comprehensive report presentations.
Prior Experience at Asurion
Before becoming the Sr. Manager at Asurion, Mike Green worked as a Project Manager from 2007 to 2010. In this position, he played a crucial role in supporting the seamless merger of NEW and Asurion, thereby contributing to the integration of operations and systems. His responsibilities entailed coordinating cross-functional teams to enhance business efficiencies and productivity.
Background at N.E.W. Customer Service Companies, Inc.
Mike held significant positions at N.E.W. Customer Service Companies, Inc., between 1998 to 2006. His roles included Project Lead for Software Development and Senior Software Development Engineer. His experience here encompassed managing client business relationships, supporting B2B commerce initiatives, and leading teams to drive operational improvements.
Career Beginnings and Various Roles
Mike Green's early career included positions at several organizations. From 1985 to 1996, he worked as a Software Development Engineer at companies like B. F. Saul Company Hospitality Group, Life Technologies, and Oncor Telecommunications, Inc. His role at Oncor also involved responsibilities as a Project Manager/Sr. Software Engineer. Prior to these, he worked in System Operations at the Democratic National Committee.
Educational Background
Mike Green pursued his studies at the Computer Learning Center in Springfield, VA, Embry-Riddle Aeronautical University, and Montgomery College. Even though his tenure at these institutions was brief in 1970, his educational background laid the foundation for his extensive career in software engineering and management.