Mike Holmes
About Mike Holmes
Mike Holmes is the Director of Operations at iQor and Asurion, with extensive experience in various leadership roles across multiple companies.
Title: Director Of Operations
Mike Holmes currently holds the position of Director of Operations at iQor, based in Crestview, Florida. His tenure at this company has spanned several years since he began in 2016. In this role, he oversees various operational functions, ensuring the efficiency and effectiveness of company processes.
Current Role at Asurion
Mike Holmes also serves as the Director of Operations at Asurion. He started in this role in 2014, contributing his expertise to enhance operational outcomes. At Asurion, he oversees critical operational procedures and ensures the seamless delivery of services.
Previous Positions at Advanced Call Center Technologies
In 2014, Mike Holmes was the Director of Operations at Advanced Call Center Technologies for 9 months, based in Sacramento, California. During his short tenure, he managed the operational aspects of the call center, focusing on improving customer service and operational efficiency.
Experience at Convergys
From 2013 to 2014, Mike Holmes worked as the Site Leader and Director of Operations at Convergys in Wichita, Kansas. His role was integral to managing site operations and elevating the performance standards of the team.
Tenure at Time Warner Cable
Mike Holmes has held two significant positions at Time Warner Cable. From 2008 to 2012, he was the Director of Call Center Operations in Dallas, Texas, where he led call center functions. Prior to this, from 2006 to 2008, he served as the Director of Customer Service Experience, Corporate Care, in Washington, D.C., focusing on customer service strategies.
Education at University of West Florida
Mike Holmes studied at the University of West Florida, completing his studies over a decade from 1970 to 1980. He achieved a Master of Business Administration (MBA) during his time there. His educational background has provided a strong foundation for his extensive career in operations management.