Mike Lonteen
About Mike Lonteen
Mike Lonteen is an Instructional Design and Learning Experience professional at Asurion, with a background in psychology from Cameron University.
Current Position at Asurion
Mike Lonteen currently holds the position of Instructional Design and Learning Experience at Asurion, based in the Greater Nashville Area, TN. He has been with Asurion in this role since 2015. His responsibilities include serving as a liaison for the Learning and Development organization, working closely with teams in Operations, Project Management, and Client Services to ensure the successful implementation of learning initiatives.
Past Experience at Asurion
Mike Lonteen has extensive tenure at Asurion, having served in various roles including Training and Development Specialist from 2013 to 2015 in Nashville, Tennessee, and Technology Trainer from 2007 to 2013 in Oklahoma City, Oklahoma. His cumulative experience at Asurion showcases his commitment to training and instructional design over the years.
Education and Expertise
Mike Lonteen studied at Cameron University, where he focused on Psychology from 1998 to 2000. This educational background has likely provided him with the necessary skills to understand learner behavior and effectively design instructional programs that meet organizational goals.
Major Client Initiative for 5G Service
Mike Lonteen led the rollout of a major client initiative for 5G service across the United States. He collaborated with engineering and development teams to enhance the end-user experience, underlining his ability to manage and execute large-scale projects that align with technological advancements.
Integration of Gamification in Learning Programs
Mike Lonteen has been at the forefront of integrating gamification and video game elements into learning programs. This innovative approach has significantly improved learner retention and optimized key customer metrics such as customer satisfaction and resolution rates. His efforts demonstrate a strong focus on enhancing the efficiency and engagement of instructional content.