Mike Timpone
About Mike Timpone
Mike Timpone is the Sr. Director of Client Services at Asurion, with extensive experience in business process improvement, analytics, and the consumer electronics and mobile telecommunications industries.
Current Position at Asurion
Mike Timpone currently holds the position of Sr. Director, Client Services at Asurion, a role he has been in since 2018. Based in Bridgewater, New Jersey, he oversees client services, leveraging his extensive experience to optimize operations and enhance client satisfaction. Mike's role involves managing various aspects of client engagements, from strategic planning to tactical execution, ensuring the delivery of high-quality service.
Career at Samsung Electronics America
From 2015 to 2018, Mike Timpone served as the Director of Dealer Operations at Samsung Electronics America in Ridgefield Park, New Jersey. In this capacity, he managed dealer relationships, streamlined operations, and implemented process improvements to boost efficiency and customer satisfaction. His tenure at Samsung helped solidify his leadership skills and expand his expertise in the consumer electronics industry.
Educational Background
Mike Timpone holds a Master of Business Administration (MBA) with a concentration in marketing for high-technology industries from Northeastern University, earned between 1998 and 2000. He also obtained a Bachelor of Science (BS) degree in Finance from Fairfield University, completing his studies there from 1990 to 1994. This solid academic foundation in business and finance has equipped him with the knowledge and skills necessary for his roles in client services and operations management.
Experience in Consumer Electronics and Telecommunications
With a significant background in both the consumer electronics and mobile telecommunications industries, Mike Timpone has developed a deep understanding of client needs and market trends. His roles in companies like Samsung Electronics America and Asurion have given him a broad perspective, allowing him to effectively address the demands of these sectors. His expertise includes business process improvement, analytics, revenue generation, and cost reduction.
Early Career and Previous Roles
Mike Timpone's career began in the mid-1990s and spans several companies. Notably, he worked at United Counties Trust Company and International Corporate Marketing Group. He also held roles at Nortel Networks and Teradyne. These positions allowed him to gain diverse experiences in project management, marketing, credit management, and sales operations. His early career provided a strong foundation for his later successes in senior roles at larger corporations.