Mitch Thompson
About Mitch Thompson
Mitch Thompson is the Senior Manager of Support Operations at Asurion, with extensive experience in organizational development and human resources across various companies in Australia and Malaysia.
Senior Manager, Support Operations at Asurion
Mitch Thompson has been serving as the Senior Manager of Support Operations at Asurion since 2020. In this role, Mitch oversees the support operations, ensuring the efficiency and effectiveness of customer service processes. His responsibilities likely include managing teams, optimizing support workflows, and implementing strategic initiatives to enhance customer satisfaction.
Group Learning and Capability Manager at TSA Group - Australia
From 2017 to 2020, Mitch worked as the Group Learning and Capability Manager at TSA Group in Brisbane, Australia. During his tenure, he was responsible for developing and implementing learning programs and capability frameworks to enhance employee skills and performance. His role would have required collaboration with various departments to align training initiatives with the company's goals.
Leadership and Organisational Development Specialist at Virgin Australia
Mitch held the position of Leadership and Organisational Development Specialist at Virgin Australia from 2015 to 2016. In this capacity, he was involved in designing and executing leadership development programs and initiatives aimed at improving organizational effectiveness. His work likely contributed to building leadership capabilities and fostering a culture of continuous improvement.
Educational Background in Human Resources Management
Mitch Thompson pursued higher education in Human Resources Management. He acquired a Master's degree in Human Resources Management from the Qut Faculty of Education between 2018 and 2020. Additionally, he completed a degree in Human Resources at the University of Wollongong from 2005 to 2007. These academic credentials have equipped him with in-depth knowledge and skills in the field of human resources.
Professional Experience at Qantas
Mitch has extensive experience working with Qantas in various capacities between 2007 and 2010. His roles included People Graduate, Talent Advisor, Analyst at People Shared Services, Flight Training Advisor, Sales Australia and Commercial Planning, and Adviser People Relations. Throughout his tenure at Qantas, he was involved in talent management, employee relations, and organizational effectiveness initiatives.