Mon Astillero
About Mon Astillero
Mon Astillero is a Senior Manager at Asurion with over 13 years of experience in the BPO industry, specializing in business transformation, operational excellence, and project management.
Current Position at Asurion
Mon Astillero holds the position of Senior Manager at Asurion, where he commenced in 2020. As part of his role, he is involved in leveraging his vast experience in business transformation and operational excellence to drive the company's strategic objectives. His technologically adept background and proficiency in IT systems and products are instrumental in developing scalable systems at Asurion.
Previous Experience at Sutherland Global Services
From 2016 to 2019, Mon Astillero served as Business Director at Sutherland Global Services, stationed in Cubao and Shaw. In this capacity, he focused on aspects of business transformation and operational excellence, utilizing his extensive experience in the BPO sector to enhance service delivery and client satisfaction.
Education Background
Mon Astillero is an alumnus of De La Salle University, where he earned a BA in Philosophy and Political Science from 1999 to 2002. He later pursued Law at the University of the Philippines, achieving an LLB from 2002 to 2003. This educational foundation has contributed to his analytical and strategic thinking capabilities, essential in his roles across various organizations.
Experience in BPO Industry
With over 13 years of experience in the BPO industry, Mon Astillero has made significant contributions to business transformation through industrialization and operational excellence. His work experience includes roles at Convergys, Accenture, and VXI Global Solutions, Inc., where he focused on project management, deployment, and talent development.
Specialization in IT and Insurance
Mon Astillero specializes in health, life, and non-life insurance as well as IT applications and infrastructure. His proficiency in these domains is complemented by his strong understanding of current IT systems and products. This specialized knowledge aids in developing scalable and efficient systems tailored to business needs.