Morgan Lilly
About Morgan Lilly
Morgan Lilly is a Regional Account Manager at Asurion with over 7 years of experience in the technical field, specializing in customer service and technical support.
Current Role at Asurion
Morgan Lilly currently holds the position of Regional Account Manager at Asurion, based in the Greater Nashville Area, TN. Since 2020, Morgan has taken on this role, leveraging extensive technical expertise and managerial skills to oversee regional accounts. The responsibilities include providing support and protection for all Wi-Fi connected devices and whole home systems, ensuring seamless operation and customer satisfaction.
Previous Roles at Asurion
Before becoming a Regional Account Manager, Morgan Lilly served as a Market Manager at Asurion from 2019 to 2020, stationed in Philadelphia, Pennsylvania. Prior to that, Morgan worked as a Black Ops Pilot Technician from 2014 to 2020 in Greater Nashville Area, TN. In these roles, Morgan specialized in delivering white glove service, ensuring high standards of customer service and operational efficiency.
Experience at United States Postal Service
In 2014, Morgan Lilly worked with the United States Postal Service as a Postal Clerk in Charleston, West Virginia Area. This role, which lasted for 6 months, involved a range of clerical duties, providing additional experience in customer service and operational management within a governmental framework.
Technical Support Experience
Morgan Lilly has a background in technical support, beginning with a role at TRG CUSTOMER SOLUTIONS as Technical Support from 2011 to 2012 in Charleston, West Virginia Area. This position entailed providing technical assistance and support for a variety of customers, further honing skills that would be essential in future technical roles.
Education at Eastern Kentucky University
Morgan Lilly attended Eastern Kentucky University from 2010 to 2011. This period of study provided a foundational understanding that facilitated Morgan's entry into the technical and customer support fields.