Mylene Del Rosario
About Mylene Del Rosario
Mylene Del Rosario is an IT Service Analyst at Asurion with a diverse background in technical support and customer service roles.
Current Position at Asurion
Mylene Del Rosario has been serving as an IT Service Analyst at Asurion since 2015. In this role, she is responsible for analyzing IT service issues and providing effective solutions. As an IT Service Analyst, she helps to maintain the operational efficiency of IT services, ensuring they run smoothly and meet service level agreements.
Previous Roles at JPMorgan Chase & Co.
From 2009 to 2014, Mylene Del Rosario worked at JPMorgan Chase & Co. as an IT Service Desk professional. During her five-year tenure, she was engaged in addressing technical issues, providing end-user support, and managing service requests from employees. Her role significantly contributed to improving IT service delivery within the organization.
Experience at Dell
Mylene Del Rosario served as a Senior Technical Support Specialist at Dell from 2006 to 2009. Over these three years, she was tasked with advanced troubleshooting, supporting a range of hardware and software issues, and providing technical solutions to clients. This role honed her expertise in technical support and customer service.
Educational Background
Mylene Del Rosario completed her Bachelor of Science degree at Rizal Technological University, studying from 1995 to 1999. Her academic foundation has played a crucial role in her career in IT services and technical support, equipping her with essential knowledge and analytical skills.