Mylene Laviolette
About Mylene Laviolette
Mylene Laviolette is a Customer Services Agent at Asurion with extensive experience in customer service and community work, and a background in Substance Abuse & Addiction Counseling.
Current Position at Asurion
Mylene Laviolette has been working at Asurion as a Customer Services Agent since 2019. In this role, she leverages her extensive experience in customer service, handling various customer-related issues and providing effective solutions.
Previous Experience at Tech Mahindra
Before joining Asurion, Mylene Laviolette worked at Tech Mahindra as a Customer Service Representative and POS Specialist from 2018 to 2019. Located in Moncton, New Brunswick, her role involved managing point-of-sale systems and resolving customer inquiries.
Work at Concentrix
From 2015 to 2018, Mylene Laviolette was employed by Concentrix as a Customer Service Agent in Moncton. Over three years, she developed a robust set of customer service skills, supporting clients with their needs and inquiries.
Education and Expertise
Mylene Laviolette studied at the University of Sherbrooke and earned a certificate in Drugs & Addiction after seven years of study from 1998 to 2005. She has detailed expertise in crisis intervention and case management, especially within nonprofit organizations. Her academic focus on Substance Abuse & Addiction Counseling aligns with her professional background in social services.
Skills in Microsoft Word
In her current role as a Customer Services Agent, Mylene Laviolette utilizes her strong skills in Microsoft Word. This proficiency aids in the creation and management of documents, facilitating better customer service and administrative efficiency.