Mylene Thompson
About Mylene Thompson
Mylene Thompson is a Global IT Service Desk Analyst II - Shift Lead at Asurion, with extensive experience in IT support and management roles across various companies in the Philippines and the United States.
Current Role at Asurion
Mylene Thompson is currently working at Asurion as a Global IT Service Desk Analyst II - Shift Lead. In this role, she has been coordinating support teams during high-severity incident management and conducting root cause analyses. She promotes a positive atmosphere and open communication while driving a OneTeam mindset, ensuring that the team's efforts are cohesive and aligned with the company’s objectives.
Previous Positions at Asurion
From 2018 to 2019, Mylene Thompson served as the Global IT Service Desk Analyst - Lead at Asurion. Prior to that, she worked as a Global IT Service Desk Analyst from 2015 to 2018. In these roles, she facilitated weekly Leads/Performance Management meetings to ensure team alignment and consistently shared best practices and personal experiences to support and empower her team.
Experience at JPMorgan Chase & Co.
Mylene Thompson was an IT Service Desk professional at JPMorgan Chase & Co. from 2009 to 2014. Over her five-year tenure, she gained extensive experience in IT support, honing her skills in handling various IT-related issues and efficiently resolving technical problems to maintain the smooth operations of the company's technological infrastructure.
Career at Dell
Before joining JPMorgan, Mylene Thompson worked at Dell from 2006 to 2009 as a Senior Technical Support Specialist in the National Capital Region, Philippines. In this position, she provided high-level technical support, troubleshooting complex technical issues and ensuring customer satisfaction through effective problem-solving techniques.
Educational Background
Mylene Thompson pursued her Bachelor of Science in Business Administration, majoring in Marketing Management, at Rizal Technological University from 1995 to 1999. Her academic background provided her with a strong foundation in business principles, complementing her extensive experience in IT service roles.