Nelson Sanchez
About Nelson Sanchez
Nelson Sanchez is the General Manager at Asurion with over 15 years of experience in customer service and a background in leadership influenced by his service in the Marine Corps.
General Manager at Asurion
Nelson Sanchez has been serving as the General Manager at Asurion since 2021. Based in Garden City, New York, he oversees operations and strategic initiatives for the company. His role involves managing teams and ensuring a high level of service quality and customer satisfaction.
Previous Positions at Samsung, AutoZone, Microsoft, and Best Buy
Before joining Asurion, Nelson Sanchez worked at several leading companies in different managerial roles. From 2019 to 2021, he was Parts Manager Level 2 Engineer at Samsung Electronics America in Garden City, New York. He also served as Commercial Sales Manager at AutoZone in Levittown, New York for eight months from 2018 to 2019. Prior to that, he was the Customer Experience Manager at Microsoft in Huntington, New York for three years from 2015 to 2018. Sanchez began his career with a long tenure as Geek Squad Manager at Best Buy in Bay Shore, New York, where he worked from 2006 to 2015.
Educational Background in Automotive Engineering Technology
Nelson Sanchez studied Automotive Engineering Technology/Technician in New York and earned a certification in 2001. This education provided him with a technical foundation that has been valuable in his career, particularly in roles that required detailed technical knowledge and customer service skills.
Experience in Customer Service and Leadership
With over 15 years of experience in customer service across various disciplines, Nelson Sanchez has demonstrated adaptability and a strong commitment to improving customer experiences. His diverse roles have equipped him with the skills to handle a wide range of customer scenarios and challenges effectively.
Military Service in the Marine Corps
Nelson Sanchez's service in the Marine Corps has significantly influenced his leadership style and core values. The discipline, resilience, and leadership skills acquired during his military service continue to shape his approach to managing teams and handling responsibilities.