Nic Newberry
About Nic Newberry
Nic Newberry is a Senior Manager, Expert Technology at Asurion, with extensive experience in strategic planning, operations management, and leadership.
Current Role at Asurion
Nic Newberry holds the title of Senior Manager, Expert Technology at Asurion, based in Nashville, Tennessee. He stepped into this role in 2022. In this position, he is responsible for managing strategic technology initiatives that aim to transform the contact center workforce and improve operational efficiencies. He leverages his expertise to collaborate closely with cross-functional teams in data science, learning & development, workforce management, and other departments.
Previous Roles at Asurion
Before becoming Senior Manager, Expert Technology, Nic Newberry has held various positions at Asurion, contributing significantly to the company's mission. From 2021 to 2022, he served as Senior Manager, Business & Strategic Planning. From 2018 to 2021, he was the Operations Manager for Pilot & New Business, and from 2017 to 2018, he worked as a Supervisor for Premier Support Solutions. Through these roles, he honed his skills in strategic planning, workforce management, and operational excellence.
Career at AT&T
Prior to his tenure at Asurion, Nic Newberry worked at AT&T in various capacities. From 2015 to 2017, he was an Assistant Store Manager in Norton, Virginia, where he managed store operations and led a team in delivering customer service excellence. Earlier, between 2014 and 2015, he worked as a Customer Service Team Manager in Lafayette, Louisiana, focusing on team leadership and customer service performance. He began at AT&T as a Customer Service Representative from 2012 to 2014 in Lebanon, Virginia.
Educational Background
Nic Newberry studied at Liberty University, where he earned a Bachelor of Business Administration (BBA) in Leadership from 2017 to 2021. His education has equipped him with a strong foundation in leadership principles, business administration, and strategic management, which he applies in his professional roles.
Skills and Expertise
Nic Newberry possesses a proven track record in managing strategic technology initiatives aimed at transforming operational processes and enhancing workforce efficiency. He excels in developing executive-level communications, collaborating with V-level management, and leading large teams. Additionally, he has partnered with cross-functional teams to handle enterprise-level projects. His capabilities include data analysis, business trend evaluation, and the development of initiatives to address broad business needs.