Nicholas M.
About Nicholas M.
Nicholas M. is a MA Supervisor at Asurion with extensive experience in technical and managerial roles across various companies in the Atlanta Metropolitan Area.
Current Role at Asurion
Nicholas M. currently works at Asurion as an MA Supervisor, a position he has held since 2021. In this role, he conducts weekly performance evaluations of technicians to enhance overall metrics and efficiency. He also collaborates with Recruiting and Human Resources to hire qualified appliance repair technicians. Additionally, he drives the upsell of applicable products and services to customers based on identified needs.
Previous Role at Asurion
Before becoming an MA Supervisor, Nicholas M. worked at Asurion from 2020 to 2021 as a 5G Lead Expert/Homeplus in the Atlanta Metropolitan Area. In this role, he played a key role in preparing the team for the launch of Asurion's major appliance repair service in the metro Atlanta market.
Experience at Vivint
From 2018 to 2020, Nicholas M. worked at Vivint as a Smart Home Pro in the United States. During his two-year tenure, he gained extensive experience in smart home technologies and customer service.
Technical Manager at Sears Home Services
Nicholas M. served as a Technical Manager at Sears Home Services from 2016 to 2017. Based in the Atlanta Metropolitan Area, he was responsible for managing technical operations and ensuring high-quality service delivery.
Field Operations Manager at DISH Network
Nicholas M. held the position of Field Operations Manager at DISH Network for nine years, from 2007 to 2016. In this role, based in the Atlanta Metropolitan Area, he managed field operations, ensuring efficient service and customer satisfaction.