Nicholas Schriml
About Nicholas Schriml
Nicholas Schriml is a Software Engineer 3 at Asurion, specializing in IT service management and process improvement.
Current Title at Asurion
Nicholas Schriml holds the position of Software Engineer 3 at Asurion in Nashville, Tennessee, United States. Since joining in 2019, he has been responsible for working with service owners to define IT services and manage them into production. His role also involves proactively identifying and developing process improvement opportunities within the Service Management Platform Support department.
Internship Experience
Nicholas Schriml has a robust background in internships that span multiple companies and domains. He interned at Asurion as a Software Engineer Intern in 2018, gaining experience in the Greater Nashville Area, TN. In 2017, he worked as a Software Engineer Intern at Great American Insurance Group in Cincinnati, OH, and in 2016, he served as a Finance Intern at L'Oréal in Florence, KY. Additionally, he held the role of Student Incident Response Specialist at the Office of Distance Education and eLearning from 2016 to 2018 in Columbus, Ohio Area.
Education at The Ohio State University
Nicholas Schriml studied at The Ohio State University from 2014 to 2018. During his time there, he gained essential knowledge and skills that have supported his professional journey in various technical roles.
Service Management and Process Improvement
In his current role at Asurion, Nicholas Schriml works with service owners to define and manage IT services into production. He proactively identifies and develops process improvement opportunities, particularly within the Service Management Platform Support department. His contributions include creating and tracking Service Catalog requests in ServiceNow, conducting testing and UAT signoff for release cycles, and researching and deploying new Service Catalog items.
Technical Skills and Responsibilities
Nicholas Schriml has a robust set of technical skills and responsibilities at Asurion. He creates and tracks Service Catalog requests and items with variables in ServiceNow. Additionally, he conducts system and integration testing with sample or live data alongside the Support Services team. Nicholas also plays a significant role in the ServiceNow testing and UAT signoff process for release cycles, ensuring smooth and efficient deployment into the live environment.