Nichole Mitchell
About Nichole Mitchell
Nichole Mitchell is a Senior Content Strategist at Asurion and a Digital Content Developer at The Maurice Rush Foundation, with extensive experience in content strategy, advocacy for disability inclusion, and call center operations.
Company: The Maurice Rush Foundation
Nichole Mitchell currently holds the position of Digital Content Developer at The Maurice Rush Foundation. She has been in this role since 2020. Her work involves producing and managing digital content that aligns with the foundation's mission and objectives. Her contribution focuses on enhancing the foundation’s digital presence through strategic content planning and development.
Company: Asurion
Nichole Mitchell has been working at Asurion since 2016 in various capacities. She started as a Methods & Procedures Analyst, a role she held for two years before transitioning to a Content Writer from 2018 to 2019. Currently, she serves as a Senior Content Strategist, a position she began in 2019. In this role, she is responsible for devising and implementing content strategies that support and drive the company’s goals.
Previous Positions at DIRECTV
Before joining Asurion, Nichole Mitchell worked at DIRECTV from 2006 to 2013. She served as a Supervisor, leveraging her call center experience to oversee and guide her team. During her seven-year tenure, she played a critical role in improving service quality and operational efficiency.
Education and Expertise
Nichole Mitchell pursued higher education at several institutions. She studied at The University of Alabama in Huntsville and Drake State Community and Technical College. Additionally, she earned a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General from Strayer University. Her educational background has helped her develop a strong foundation in business administration and management.
Advocacy and Inclusion Efforts
Nichole Mitchell co-chairs the Disability Employee Resource Group (ERG), focusing on inclusion and advocacy for individuals with disabilities. Additionally, she advocates for autism awareness and inclusion within the tech industry. Her efforts aim to foster an inclusive and supportive environment for diverse populations within the workplace.
Skills and Specializations
With over a decade of call center experience, Nichole Mitchell excels in creating business and technology literature tailored to a variety of clients. She possesses strong collaborative, interpersonal, and research skills, which aid in building effective rapport with diverse populations. She specializes in identifying and addressing root causes of systemic failures and implementing processes aligned with key performance indicators (KPIs).