Nicole Pirone
About Nicole Pirone
Nicole Pirone is the Senior Director of Product Analytics at Asurion, with extensive experience in business analytics and strategy across multiple companies.
Current Position at Asurion
Nicole Pirone currently serves as the Senior Director of Product Analytics - Customer Solutions Hub Operations at Asurion. Based in the Nashville Metropolitan Area, she began her tenure in 2021. In this role, she oversees analytics strategy and operations to enhance customer solutions within the company. Her work focuses on leveraging data to improve product performance and customer satisfaction.
Previous Role at Cox Communications
Prior to her current position, Nicole worked at Cox Communications from 2015 to 2021 in the Greater Atlanta Area. She held the title of Director, Call Center Technologies - Customer Care Interaction Analytics. During her six-year tenure, she was responsible for leading initiatives to optimize call center technologies and improve customer care through data-driven analytics.
Experience at CallMiner
From 2013 to 2015, Nicole was the Director of Business Analytics Strategy & Consulting at CallMiner, located in the Greater Boston Area. During her two years with the company, she played a key role in developing and consulting on analytics strategies to drive business improvements through data insights.
Educational Background
Nicole holds multiple degrees from prestigious institutions. She is currently pursuing a Doctor of Business Administration (DBA) from Georgia State University, expected to complete by 2024. She earned her Master of Business Administration (MBA) and Master of Science (M.S.) from Nova Southeastern University between 2008 and 2010 and 2005 to 2007, respectively. Additionally, she has a Bachelor of Science (BS) degree from Nova Southeastern University and an Associate of Arts (AA) degree from Miami Dade College.
Career Beginnings
Nicole began her career in the field of business analytics at Marsh & McLennan Companies from 2008 to 2011 in the Miami/Fort Lauderdale Area. She worked as a Business Strategy Project Manager, where she managed various projects aimed at improving business processes and strategy. She later joined Qology Direct, where she served as the Business Analytics Manager from 2011 to 2013, further developing her expertise in the analytics domain.