Nicole Pirone
About Nicole Pirone
Nicole Pirone is the Sr. Director of Quantitative Analytics at Asurion and has extensive experience in business analytics and strategy, with previous roles at Cox Communications, CallMiner, Qology Direct, and Marsh & McLennan Companies.
Title and Current Role
Nicole Pirone is serving as Sr. Director, Quantitative Analytics at the Customer Solutions Hub, Asurion since 2021. In this role, she is based in the Nashville Metropolitan Area. Her responsibilities likely include overseeing the development and implementation of quantitative models and analytics to improve customer solutions.
Past Experience at Cox Communications
Nicole Pirone worked at Cox Communications beginning in 2015 and held the position of Director, Call Center Technologies - Interaction Analytics for six years in the Greater Atlanta Area. During her time there, she would have focused on optimizing call center technologies through the use of interaction analytics.
Role at CallMiner
From 2013 to 2015, Nicole Pirone was the Director of Business Analytics Strategy & Consulting at CallMiner. In this capacity, she was based in the Greater Boston Area and was likely responsible for advising clients on business analytics strategies and consulting on the implementation of these strategies.
Professional Timeline at Qology Direct
Nicole Pirone held the position of Business Analytics Manager at Qology Direct from 2011 to 2013. Based in the Miami/Fort Lauderdale Area, she would have managed business analytics initiatives, focusing on data-driven decision-making to drive business outcomes.
Education at Nova Southeastern University
Nicole Pirone holds a Master of Business Administration (MBA) from Nova Southeastern University, which she earned between 2008 and 2010. She also obtained a Master of Science (M.S.) from the same university, completed between 2005 and 2007. This advanced education equipped her with a strong foundation in business and analytic skills.