Nicotsia R.
About Nicotsia R.
Nicotsia R. is the Manager, Expert Technology at Asurion, with a background in product operations and service delivery management.
Current Role at Asurion
Nicotsia R. holds the position of Manager, Expert Technology at Asurion. In this role, Nicotsia employs MVP testing and KPI tracking to ensure product success and facilitate rapid iteration. Nicotsia focuses on aligning cross-functional teams to drive impactful solutions in technology projects. Additionally, the role involves utilizing data-driven insights to meet user needs and fulfill both frontline and business requirements.
Lyft Managerial Roles
Before joining Asurion, Nicotsia R. was employed at Lyft in several managerial capacities. From 2021 to 2023, Nicotsia served as Manager, Product Operations, a role focusing on operational efficiency and strategy. Prior to this, Nicotsia was the Product Operations Team Lead from 2019 to 2021, where responsibilities included coordinating team efforts and optimizing product operations.
Tangoe Leadership Positions
Nicotsia R. held multiple leadership roles at Tangoe between 2012 and 2019. Starting as Client Services Team Lead from 2012 to 2016, Nicotsia moved on to become Service Delivery Manager from 2016 to 2018. Nicotsia's final role at Tangoe was Operations Manager, held for six months from 2018 to 2019.
Early Career in Customer Service and Technical Support
Nicotsia R. began their career in customer service and technical support roles. From 2009 to 2011, Nicotsia worked as a Customer Service Representative at T-Mobile in the Greater Nashville Area. Subsequently, Nicotsia held positions at Symphony Teleca, including Helpdesk Analyst - Level 2 from 2011 to 2012 and briefly as Account Manager in 2012.
Education at University of Tennessee, Knoxville
Nicotsia R. studied Business Administration and Public Relations at the University of Tennessee, Knoxville. This academic background has supported Nicotsia in developing strong communication skills and a deep understanding of business operations, which are integral to the multiple managerial roles held throughout their career.