Olivia Wong
About Olivia Wong
Olivia Wong is a Senior Channel Support Executive at Asurion, with a background in customer care and team leadership.
Current Role at Asurion
Olivia Wong serves as a Senior Channal Support Executive at Asurion. Since joining the company in 2017, she has been based in Q Sentral, Kuala Lumpur Sentral. In this role, Olivia is responsible for various critical tasks including preparing and generating staff trade programs for all sales channels. She closely collaborates with finance and other departments to ensure timely and accurate payments on all trade program incentives. Olivia also handles the generation of weekly and daily sales reports, provides follow-ups to resolve sales database issues, and prepares monthly summary operation reports for telco partners to help the sales team meet targets.
Previous Experience at American Express
Prior to joining Asurion, Olivia Wong worked at American Express as a Customer Care Professional. She held this position from 2016 to 2017 at The Weld, Jalan Raja Chulan. During her tenure, Olivia focused on providing exceptional customer service and support to clients, ensuring their needs and concerns were addressed efficiently.
Early Career at Appco Group Asia
Olivia Wong began her professional journey at Appco Group Asia, where she served as a Team Leader from 2014 to 2015. In this role, she honed her leadership skills and gained valuable experience in managing teams and driving sales targets. Her responsibilities included overseeing team performance and ensuring effective communication within the group.
Educational Background
Olivia Wong holds a Bachelor of Marketing (Hons) from Universiti Tunku Abdul Rahman (UTAR). She completed her studies in Marketing from 2010 to 2014. This academic foundation has equipped her with the necessary skills and knowledge to excel in the marketing and sales fields, contributing to her successful career trajectory.