Paul Urban
About Paul Urban
Paul Urban is the Lead Repair Technician at Asurion, with extensive experience in troubleshooting software and hardware issues, and a background in various technical and customer service roles.
Current Role at Asurion
Paul Urban is currently employed as the Lead Repair Technician at Asurion in Niagara Falls, New York, United States. He commenced this position in 2021 and continues to provide expert repair services. His role primarily involves troubleshooting and resolving both software and hardware issues to ensure the efficient operation of technical systems.
Previous Roles and Experience
Paul Urban has accumulated substantial experience across various technical and customer service positions. He worked as a Service Desk Administrator at IBM for ten months from 2020 to 2021. In 2020, he was employed on a contractual basis as a Service Desk Administrator at Centene Corporation for three months in Buffalo, New York. Prior to that, he served as a Desktop Support Technician at Independent Health for seven months from 2019 to 2020.
Early Career Positions
Early in his career, Paul Urban gained diverse experience in multiple roles. In 2019, he worked as a Lead IT Technician on a contract basis at AT&T for three months in the Greater Atlanta Area. Between 2018 and 2019, he was a Mail Clerk with the United States Postal Service in Rochester, New York Area. Prior to that, he held the position of Kitchen Manager at Applebee's Neighborhood Grill + Bar for four months in 2018, also in Rochester.
Educational Background
Paul Urban attended Niagara County Community College from 2011 to 2013. Before that, he completed his high school education at Williamsville North High School, attaining his diploma in 2011. His educational background provided a foundation that supports his extensive technical expertise and customer service skills.
Technical Skills and Proficiency
Paul Urban is recognized for his outstanding problem-solving skills, particularly in troubleshooting both software and hardware issues. He is adept at installing, configuring, and monitoring computer systems to enhance operational efficiency. His consistent follow-through and effective communication have contributed significantly to positive customer experiences.