Princess Kay Larroza
About Princess Kay Larroza
Princess Kay Larroza is a Technical Support Specialist at Asurion with a background in Information Technology and experience in technical troubleshooting and creative software tools.
Technical Support Specialist at Asurion
Princess Kay Larroza currently serves as a Technical Support Specialist at Asurion. She has been in this role since 2021, working out of Iloilo, Western Visayas, Philippines. Her responsibilities include handling billing concerns, providing technical support, and tracking equipment. Additionally, she is tasked with setting up technician schedules to address customer issues effectively. Her role allows her to leverage her in-depth knowledge of various operating systems and her extensive troubleshooting experience.
Previous Experience at STARTEK
Before joining Asurion, Princess Kay Larroza was a Technical Support Specialist at STARTEK from 2016 to 2021. During her five-year tenure in Iloilo, Western Visayas, Philippines, she honed her technical support skills, particularly in PC troubleshooting for both hardware and software issues. Her experience at STARTEK further developed her ability to handle a diverse range of customer issues, making her proficient in adapting to new challenges and work environments.
Education and Expertise
Princess Kay Larroza earned her Bachelor's degree in Information Technology from the University of San Agustin, where she studied from 2009 to 2014. Her educational background provided her with expertise in programming languages, including Visual Basic and C#, as well as proficiency in creative software such as Adobe Flash, Adobe Illustrator, and Adobe Photoshop. Her knowledge equips her with the skills necessary for various aspects of technical support and creative project management.
Technical Skills and Proficiencies
Princess Kay Larroza possesses a wide range of technical skills. She is experienced in using Adobe Flash, Adobe Illustrator, and Adobe Photoshop for creative projects. Her programming skills include working with Visual Basic and C#. Additionally, she is adept at troubleshooting both hardware and software issues on PCs and is familiar with multiple operating systems, including Windows XP, Vista, 7, 8, Android, Win Server 2008, and Mac OS X. These capabilities enable her to provide comprehensive technical support in her current role.
Professional Skills and Attributes
Princess Kay Larroza is fluent in English and has strong typing and encoding skills. She is known for her ability to adapt quickly to new work environments and challenges, a quality that has been beneficial in her roles at Asurion and STARTEK. Her professional skills include handling billing and technical support issues, equipment tracking, and setting up technician schedules, making her a versatile and valuable team member.