Rebecca Bernardo
About Rebecca Bernardo
Rebecca Bernardo is a Call Center Supervisor at Asurion with extensive experience in the outsourcing/offshoring industry, known for her strong customer retention and communication skills.
Current Companies
Rebecca Bernardo is currently working at Asurion as a Call Center Supervisor. In addition to her role at Asurion, she also holds a position as a Sales Service Representative at Convergys. Her roles at these companies demonstrate her dedication and expertise in the call center and customer service industry in the Philippines.
Previous Roles in the Outsourcing Industry
Rebecca has extensive experience in the outsourcing/offshoring industry, with notable positions including Staffing Manager at a freelance agency in 2016 and Collection Agent at Convergys from 2009 to 2013. Additionally, she worked as a Sales Representative at Stream Global Services from 2007 to 2009. These roles have equipped her with a rich background in customer service and team management.
Educational Background
Rebecca holds a Bachelor's Degree in Education from St. Michael's College of Laguna, completed in 1998, and a Bachelor's Degree in Accountancy from the University of Perpetual Help - Laguna, completed in 1996. Her educational background has provided her with a strong foundation in mathematics and accounting, which complements her skills in the call center industry.
Skills in Customer Retention and Communication
Rebecca possesses strong skills in customer retention, crucial for maintaining long-term client relationships. Her communication skills are solid, enabling her to effectively manage teams and ensure high-quality customer service. These competencies are vital in her role as a Call Center Supervisor.
Proficiency in Microsoft Word
Rebecca utilizes her expertise in Microsoft Word to enhance productivity and efficiency in her daily operations. This proficiency supports her role as a Call Center Supervisor, allowing her to streamline processes and improve overall workflow in the call center environment.