Reem Alkhatar
About Reem Alkhatar
Reem Alkhatar is the EU Complaints & Quality Assurance Team Leader at Asurion in London, United Kingdom, and has a background in international and global studies.
Company
Reem Alkhatar is currently employed at Asurion, a technology protection and support services firm, where she holds the position of EU Complaints & Quality Assurance Team Leader. Based in London, United Kingdom, she has been with the company since 2016. Her role involves overseeing the quality assurance processes and handling EU-related complaints, ensuring high standards of customer satisfaction.
Title
Reem holds the title of EU Complaints & Quality Assurance Team Leader at Asurion in London. In this role, she is responsible for managing the complaints received from EU customers and ensuring that quality assurance protocols are adhered to. This involves monitoring performance metrics, training team members, and addressing any shortcomings in service delivery to maintain compliance with industry standards.
Previous Work Experience
Before joining Asurion, Reem worked at Ernest Jones, a well-known jewelry retailer, where she served as a Supervisor from 2011 to 2016. During her tenure of five years, she managed daily operations, supervised retail staff, and ensured customer satisfaction. Her role involved implementing sales strategies, managing inventory, and providing training to new employees.
Education and Expertise
Reem Alkhatar completed her Bachelor of Arts (BA) in International/Global Studies at Coventry University London Campus. She pursued this degree from 2012 to 2015, gaining a solid foundation in global issues, cultural studies, and international relations. Her educational background equips her with the analytical and strategic skills required for her current role in quality assurance and complaints management.