Rhonda Burney
About Rhonda Burney
Rhonda Burney is an Operations Supervisor at Asurion with extensive experience in call center operations and management.
Title and Current Role
Rhonda Burney serves as the Operations Supervisor at Asurion in Houston, Texas, United States. She commenced her role in 2021, where she oversees various aspects of operations, ensuring streamlined workflow and optimal performance.
Previous Professional Experience
Rhonda Burney has a comprehensive career history in operations and management roles. In 2021, she worked as a Client Services Manager at Interactions LLC for 8 months. Prior to that, she spent 9 months with Sutherland as an Operations Manager in 2020-2021. Over the span of 11 years from 2009 to 2020, she held significant positions at Sitel as Regional Performance Director and Director of Account Management. Her earlier roles include Training and Quality Manager at IRT (2007-2009) and ChaseCom (2005-2007). She started her career at Convergys, working as Training and Quality Manager/Ops Manager from 1999 to 2005.
Educational Background
Rhonda Burney holds an Associates Degree in Business Administration and Management, General, from Grambling State University, earned between 1984 and 1986. She completed her high school education with a diploma in Business/Corporate Communications from Willowridge High School, where she studied from 1980 to 1984.
Key Skills and Expertise
Rhonda Burney is adept at implementing best practices that enhance key performance indicators in call center operations. She has a proven track record in budget development, cost reduction, and profit generation. Known for thriving in high-expectation and high-stress environments, she maintains focus and achieves customer satisfaction while building rapport and trust across all corporate levels. Her experience in vendor and supplier management contributes to market share development and revenue growth.