Ricardo Perez
About Ricardo Perez
Ricardo Perez is an Operations Manager at Asurion with extensive experience in customer service and regulatory compliance.
Current Role at Asurion
Ricardo Perez has been serving as the Operations Manager at Asurion in Orlando, Florida since 2015. In this role, he is responsible for overseeing operations and ensuring regulatory compliance, particularly with federal standards. He also manages secure email messaging efforts and maintains relationships with external partners such as Convergys.
Previous Positions at Asurion
Before becoming an Operations Manager, Ricardo Perez worked at Asurion as a Premier Support Supervisor in Phoenix, Arizona for 8 months in 2015. During his tenure, he developed training programs focused on enhancing Net Promoter Scores by improving first-call resolution and average handle times.
Experience at Macy's Inc
From 2011 to 2015, Ricardo Perez held the role of Customer Service Auditing Manager at Macy’s Inc. Prior to that, he was a Supervisor at Macy's from 2008 to 2010. During his tenure, he conducted in-person bilingual calibration sessions to ensure regulatory compliance with the Consumer Financial Protection Bureau.
Role at Arizona Department of Education
Ricardo Perez worked as a Project Specialist at the Arizona Department of Education from 2010 to 2011. In this position, he focused on project management and regulatory compliance.
Educational Background
Ricardo Perez completed his higher education at Arizona State University, studying there from 2007 to 2010. He also attended Palo Alto High School from 2000 to 2004.