Richard Lopez
About Richard Lopez
Richard Lopez is a Premier Service Specialist at Asurion with extensive experience in managing call centers and ensuring compliance with ISO standards.
Title
Richard Lopez serves as a Premier Service Specialist at Asurion, starting his tenure in 2016. In his role, he focuses on addressing escalated customer inquiries and concerns, ensuring high standards of customer relations are maintained. Additionally, he equips employees with the necessary tools to meet and exceed company performance standards.
Professional Background
Prior to his role at Asurion, Richard Lopez worked at Sentinel Offender Services, LLC as a Monitoring Center Assistant Manager from 2012 to 2015. In this role, he supervised a team of over 80 employees and 7 supervisors in a high call volume environment. His responsibilities included delegating workloads and ensuring compliance with ISO standards. Before Sentinel Offender Services, he served as an Assistant Manager at G4S Justice Services, LLC from 2010 to 2012 in the Greater Atlanta Area, where he also managed teams and maintained key performance indicators in a call center setting.
Education and Expertise
Richard Lopez studied at Irvine Valley College, where he pursued degrees in Mathematics and Accounting from 2000 to 2002. This educational background provided him with analytical and problem-solving skills crucial for his roles in service management and operations.
Supervisory Experience
In his previous positions, Richard Lopez has demonstrated significant supervisory experience. At Sentinel Offender Services, LLC, he managed over 80 employees and 7 supervisors, optimizing resource efficiency in a high-pressure environment. His expertise in delegating workloads and maintaining ISO compliance has been critical to the success of the teams he managed.
Customer Service Skills
Richard Lopez specializes in resolving escalated customer inquiries and maintaining excellent customer relations. His role as a Premier Service Specialist at Asurion highlights his ability to handle complex customer service issues efficiently. He ensures that employees are well-equipped to meet performance standards, ultimately contributing to a positive customer experience.