Richard Moulton
About Richard Moulton
Richard Moulton is a Senior Technical Support Specialist at Asurion, with extensive experience in technical support and customer service roles.
Title and Role at Asurion
Richard Moulton holds the position of Senior Technical Support Specialist at Asurion in Antioch, Tennessee. Since joining Asurion in 2019, he has been responsible for handling Tier 2 technical support issues, specifically aimed at assisting Verizon Wireless customers. In addition, Richard is involved in the sales of additional technical support options within the company. His role also includes assisting in the onboard training and development of new team members.
Previous Experience at York Risk Services Group
Prior to his current role, Richard Moulton worked as an Intake Coordinator at York Risk Services Group's Wellcomp division. From 2012 to 2019, he operated out of Brentwood, Tennessee. During his tenure, he dedicated seven years to managing intake processes and supporting risk management services.
Industry Experience at H.H. Gregg
Before his role at York Risk Services Group, Richard Moulton was employed at H.H. Gregg as an Electronics Expert. Over the course of one year, from 2011 to 2012, he leveraged his technical expertise to assist customers with their electronics purchases and inquiries.
Management Role at Guitar Center
Richard Moulton served as a Department Manager at Guitar Center in Nashville, Tennessee, from 2009 to 2011. During his two-year tenure, he managed departmental operations, leading teams and ensuring customer satisfaction within the store.
Customer Service Expertise at Verizon Wireless
From 2007 to 2009, Richard Moulton worked as a Senior Customer Service Representative at Verizon Wireless in Murfreesboro, Tennessee. He provided customer service support, resolving various issues and queries and contributing significantly to customer satisfaction during his two-year period at the company.
Educational Background
Richard Moulton completed his high school education at La Vergne High School, where he achieved his High School Diploma. He attended the institution from 2001 to 2004. His education provided a foundational understanding necessary for his various professional roles.