Richard Smith
About Richard Smith
Richard Smith is an Operations Engineer IV specializing in global disaster recovery testing at Asurion, with extensive experience in IT operations, incident control, and problem management.
Title and Current Role
Richard Smith currently holds the title of Operations Engineer IV - Global Disaster Recovery Testing at Asurion. Since 2020, he has been responsible for global disaster recovery testing for data centers and core infrastructure in Nashville, TN. His role involves ensuring the resilience and recovery of critical systems during disruptions.
Previous Roles at Asurion
Richard Smith has a long history with Asurion, having held multiple positions. From 2013, he served as Manager, IT Operations, overseeing Global Incident Control, Problem Management, and Disaster Recovery Testing. Earlier, from 2012 to 2013, he worked as Incident Controller - Critical Services Management, managing critical incidents in Nashville, TN.
Experience at Blue Cross Blue Shield of Tennessee
Richard Smith worked at Blue Cross Blue Shield of Tennessee from 2008 to 2012, where he held roles such as Manager, Data Center Operations, and Enterprise Automation Consultant. His work there involved managing data center operations and implementing automation processes to improve efficiency.
Roles at Emdeon Business Services
At Emdeon Business Services, Richard Smith was employed from 2001 to 2008. He worked as Manager, Data Center Operations, ensuring the smooth operation of data centers. Additionally, as a Quality Assurance Analyst III, he specialized in IT Incident, Crisis, Problem, and Change Management.
Education and Certifications
Richard Smith studied Information Technology at Oriel from 2001 to 2002, where he earned a Six Sigma Black Belt certification. This certification demonstrates his proficiency in process improvement methodologies. He also studied Business Management at Columbia State Community College from 1978 to 1979.