Robert Baker
About Robert Baker
Robert Baker is a Call Center Supervisor at Asurion with extensive experience in operations management and team development.
Current Role at Asurion
Robert Baker is currently working as a Call Center Supervisor at Asurion in Houston, Texas. He has been with the company since 2017. In his role, he oversees call center operations, focusing on staff and process development, leading to reduced staffing levels and efficiency gains.
Previous Experience at Crane Worldwide Logistics
Before Asurion, Robert Baker worked at Crane Worldwide Logistics as an Operations Manager from 2015 to 2016. In this role, he was responsible for streamlining operations in the Houston, Texas Area for 11 months.
Operations Manager at C3/CustomerContactChannels, Inc.
From 2014 to 2015, Robert Baker served as Operations Manager at C3/CustomerContactChannels, Inc. in the Las Vegas, Nevada Area. His responsibilities included enhancing team performance and operational efficiency over his 1-year tenure.
Program Manager at Ingram Micro Mobility
Robert Baker worked at Ingram Micro Mobility, formerly known as BrightPoint, from 2007 to 2014. Serving as a Program Manager, he focused on leading projects in the Louisville, Kentucky Area for 7 years, driving key initiatives within the company.
Human Resources Expertise
Robert Baker has a robust background in human resources, contributing significantly to higher employee satisfaction and solid customer relationships. He is frequently assigned to improve low-performing teams, showcasing his expertise in team building and performance enhancement.
Professional Licenses
Robert Baker holds both a Property and Casualty Insurance License and a Texas State Adjuster License. These credentials complement his extensive experience in operations and management.