Robert Dees
About Robert Dees
Robert Dees is an Advanced Technical Lead at Asurion in Greater Nashville Area, TN, with a background in communications and extensive experience in technical support and project coordination.
Current Role at Asurion
Robert Dees currently serves as the Advanced Technical Lead at Asurion, a position he has held since 2013. Based in the Greater Nashville Area, TN, he focuses on implementing process improvements and developing Power BI reports. His role also includes assisting frontline pilot team technicians with complex technical issues related to whole home devices, showcasing his depth of expertise in resolving intricate technical challenges.
Previous Experience at InSequence Corporation
Before joining Asurion, Robert Dees worked at InSequence Corporation as a Project Coordinator from 2012 to 2013. During his 9-month tenure in Smyrna, TN, he gained valuable experience in project coordination, contributing to the company's project management initiatives.
Sales and Account Management at GHA Technologies and Dell
Robert Dees has extensive experience in sales and account management. He served as Regional Sales Manager at GHA Technologies from 2011 to 2012, and prior to that, he worked at Dell as an Account Manager for 11 years. His role at Dell in Nashville honed his skills in managing client accounts and developing sales strategies.
Educational Background
Robert Dees holds a B.S. in Communications from Middle Tennessee State University (MTSU), which he earned between 1998 and 2000. He also achieved an A.S. in Communications from Pellissippi State Technical Community College, where he studied from 1996 to 1998. His educational background laid the foundation for his expertise in technical communication and support.
Expertise in Technical Support and Training
Throughout his career, Robert Dees has shown a strong commitment to technical support and training. As Premier Solutions Technical Lead at Asurion, he contributed to the training and support of three new hire training classes and participated in a pilot team for new clients. He provided critical support across five call centers and gained expertise in cross-platform content synchronization and remote access training while troubleshooting various mobile devices as a Premier Solutions Support Technician.