Robert Eaton
About Robert Eaton
Robert Eaton is a Premier Support Solutions Supervisor at Asurion with a passion for technology and enhancing customer experiences.
Title
Robert Eaton holds the title of Premier Support Solutions Supervisor. He currently works at Asurion in this role, managing the delivery of high-quality technology support services to enhance customer experiences. His supervisory skills are put to effective use here, overseeing operations to ensure customer satisfaction.
Work Experience at Asurion
Since 2019, Robert Eaton has been serving as the Premier Support Solutions Supervisor at Asurion in Phoenix, Arizona. Prior to this role, he worked at Asurion as a Premier Support Solutions Representative/Peer Advisor from 2018 to 2019. During his tenure as a representative, he developed a keen understanding of customer service needs and the importance of advanced technical support.
Previous Positions and Roles
Robert Eaton has a diverse range of experience in customer service and technical support roles. From working at Teleperformance USA as a Customer Service Representative in 2018 in Bristol, Tennessee, to serving as a National Order Helpdesk Representative at CenturyLink from 2009 to 2016 in Johnson City, Tennessee. He also worked as a Wireless Consultant at Embarq from 2006 to 2009, and a Sales and Care Representative at Sprint from 2004 to 2006. Other roles include Sales Representative at OfficeMax, Telephone Sales Representative at Tennessee Telemarketing Inc, and Maintenance Supervisor at Hills Department Stores.
Education and Academic Background
Robert Eaton studied Management Information Systems at East Tennessee State University, achieving a Bachelor of Business Administration (B.B.A.). His academic background has equipped him with a solid foundation in business administration and management information systems, providing the skills necessary for his various roles in customer support and project management.
Technical Expertise and Skills
Robert Eaton possesses strong technical capabilities, including proficiency in using Microsoft Project for project management. His background in SQL and Visual Basic enhances his problem-solving abilities. Robert has led several small projects to successful completion within budget, demonstrating his effective project management skills. His passion for technology drives his efforts to improve customer experiences continuously.