Robert Thomas
About Robert Thomas
Robert Thomas is a Coaching Manager at Asurion with over 10 years of experience in customer solutions management and a background in Organizational Leadership from Wright State University.
Title
Robert Thomas is the Coaching Manager at Asurion, a position he has held since 2020. His role involves overseeing coaching initiatives and supporting the development of team members within the organization.
Professional Experience at Asurion
Robert Thomas has a comprehensive background with Asurion, having held several key positions over the past decade. From 2017 to 2020, he worked as a Coaching Consultant in Houston, Texas. Prior to that, he served as an Operations Coach from 2012 to 2017 in the United States. In his various roles, Robert has demonstrated his capability in managing team development, operational efficiency, and customer service excellence.
Education and Expertise
Robert Thomas earned a Bachelor of Science (BS) degree in Organizational Leadership from Wright State University, studying from 2007 to 2011. His academic background has equipped him with leadership and management skills that have been instrumental in his professional career. His expertise lies in customer solutions management, where he has over 10 years of experience.
Skills and Abilities
Robert Thomas is known for his strong sense of urgency, which contributes to improved customer retention levels. He possesses excellent organizational and communication skills, enhancing efficiency and productivity. He has a proven track record managing high-volume workloads effectively and is adept at quickly assimilating information to provide outstanding customer service.