Robin Ray
About Robin Ray
Robin Ray is an Online Chat Representative at Asurion with extensive experience in customer service and data analysis.
Current Role at Asurion
Robin Ray is currently serving as an Online Chat Representative at Asurion. In this role, Ray interacts with customers through online chat platforms, addressing various issues and inquiries. This position involves providing real-time support, troubleshooting problems, and offering solutions to ensure customer satisfaction. His tenure at Asurion includes responsibilities centered around maintaining communication effectiveness and enhancing the overall customer experience.
Previous Experience at Deloitte & Touche
Robin Ray worked as a Data Analyst at Deloitte & Touche in 2005 for a duration of 11 months. During this period, he was involved in analyzing data and generating insights that supported business decisions. Ray's role likely included tasks such as data collection, processing, and reporting, enabling him to contribute to the firm's analytical capabilities.
Customer Management Role at Xspedius Communications
From 2003 to 2004, Robin Ray held the position of Customer Management Specialist at Xspedius Communications. In this role, he managed customer relationships, addressed complaints, and worked to improve service delivery. This position required strong communication skills and a customer-focused mindset to ensure service satisfaction and customer retention.
Technical Support at Cingular Wireless
Robin Ray served as a Technical Support Specialist at Cingular Wireless from 1995 to 2001. His responsibilities included providing technical assistance to customers, troubleshooting issues, and ensuring the efficient operation of wireless services. This six-year tenure involved handling technical queries and resolving customer problems, contributing to the overall service quality of Cingular Wireless.
Educational Background at Middle Tennessee State University (MTSU)
Robin Ray attended Middle Tennessee State University (MTSU), where he studied Political Science, Business, and History, achieving a Bachelor’s degree. His educational journey at MTSU extended from 1984 to 2002, totaling 18 years. This diverse academic background equipped him with knowledge across multiple disciplines, contributing to his analytical and problem-solving skills in his professional career.
Process Improvement Initiatives
Robin Ray has led various process improvement projects aimed at reducing misdirected calls, which contributed to enhanced customer satisfaction. His leadership in these initiatives included identifying areas for improvement and implementing changes that streamlined processes and improved service delivery. These projects demonstrate his ability to analyze operational issues and develop solutions that benefit both customers and the organization.
Collaboration on Scorecard Development
Robin Ray collaborated with operations teams to develop and adapt scorecards specifically for escalation groups. This collaboration aimed at improving performance evaluation metrics, ensuring that these metrics accurately reflect the performance and effectiveness of escalation teams. By contributing to the development of these scorecards, Ray played a crucial role in enhancing the performance assessment processes within the organization.