Roddy Hill
About Roddy Hill
Roddy Hill is the Director Voice of Customer at Asurion, with over 17 years of experience in customer service, sales, risk, HR, and operations.
Title
Roddy Hill currently holds the position of Director Voice of Customer at Asurion. In this role, he is focused on overseeing customer feedback and ensuring that the voice of the customer is integrated into business strategies.
Company
Roddy Hill is employed at Asurion in Nashville, Tennessee. Asurion is known for its device protection services, providing insurance and technical support for smartphones, tablets, and other electronics.
Education and Expertise
Roddy Hill attended Tynecastle High School from 1988 to 1994. He then pursued further studies at Edinburgh Napier University, where he completed a year of education from 1994 to 1995. His academic background laid the foundation for his extensive career in customer service, risk management, and business operations.
Professional Background
Roddy Hill has held multiple leadership roles across various companies. Starting his career at Dixons Retail, he spent 10 years in management and sales roles. He then moved to Halifax, serving in positions such as Branch Manager, Field Risk Manager, and Business Manager from 2005 to 2011. At Lloyds Banking Group, Roddy held several senior roles, including Senior Manager HR Operations, Senior Manager Business Management Risk, Senior Manager Customer Experience Dashboards, and Head of Customer Experience Reporting between 2011 and 2016. Before his current role at Asurion, he was Senior Manager Customer Experience from 2018 to 2019.
Achievements
Roddy Hill has over 17 years of experience in customer service, sales, risk management, HR, and operations. His career is marked by a strong commercial focus and a deep understanding of organizational success. Through his diverse leadership roles, Roddy has garnered unique insights into improving customer experiences and driving business growth.