Rodney Brito
About Rodney Brito
Rodney Brito is a Data Analyst at Asurion with expertise in real-time analysis and workforce management in the tech and telecommunication industry.
Title
Rodney Brito is a Data Analyst. He is currently employed at Asurion.
Professional Experience at Asurion
Rodney Brito has been working with Asurion, a leader in technology and telecommunication services. He started his journey at Asurion in 2015 as a Technical Support Specialist, based in Nashville, Tennessee, United States. For two years, he contributed to the company's technical support services. In 2017, he transitioned to the role of Data Analyst, applying his expertise in real-time analysis and workforce management within a call center environment in the United States.
Education and Expertise at Motlow State Community College
Rodney Brito studied Computer Science at Motlow State Community College. His background in computer science has equipped him with the necessary skills to excel in data analysis and workforce management within the tech and telecommunications industry.
Expertise in Data Analysis and Workforce Management
Rodney Brito demonstrates proficiency in data analysis, a skill that contributes significantly to informed decision-making processes in his role. His expertise extends to real-time analysis and workforce management, particularly in optimizing call center operations. Through his analytical skills, Rodney enhances the efficiency of customer service operations, ensuring effective management of resources and improved customer satisfaction.
Experience in Call Center Administration
Rodney Brito is experienced in call center administration, an area where he applies his analytical skills to optimize customer service operations. His work in this field involves managing and analyzing data to streamline processes and enhance the efficiency of call centers. This expertise is crucial for maintaining high standards of customer support and effective operational workflows.