Rose Murphy
About Rose Murphy
Rose Murphy is a Call Center Supervisor at Asurion with extensive experience in call center operations and a strong background in data analytics and business management.
Call Center Supervisor at Asurion
Rose Murphy has been serving as a Call Center Supervisor at Asurion since 2015. Based in Las Vegas, Nevada, she has applied business analytics to increase employee production and engagement. Her tenure at Asurion is marked by building a database using Excel macros to pull real-time quality assurance statistics, demonstrating her technical proficiency and leadership skills in a demanding work environment.
Previous Work Experience
Before her current role, Rose Murphy worked as a Call Center Operations Manager at InsureMonkey.com from 2014 to 2015 in Las Vegas, NV. Prior to that, she was The Big Deal Sales Consultant at Angie's List in 2014 for a short period in Indianapolis, Indiana. Her previous positions also include Sales and Service Supervisor at Musician's Friend from 2012 to 2014, and various roles at Woodwind & Brasswind, such as Team Leader, Training Coach, and Product Specialist & Customer Service from 2007 to 2012.
Educational Background
Rose Murphy holds a Master of Science degree in Program Evaluation and Data Analytics from Arizona State University, obtained from 2021 to 2023. She earned a Bachelor of Science degree in Pre-Medicine/Pre-Medical Studies from the University of Nevada-Las Vegas, where she studied from 2017 to 2020. Additionally, she holds a Bachelor of Arts in Music from Indiana University South Bend, completed from 2005 to 2007, and studied Music Performance at the University of Evansville from 2003 to 2005.
Skills in Data Analytics
During her time in the Program Evaluation and Data Analytics program at Arizona State University, Rose Murphy created dashboards and performed regression analysis. This skill set has allowed her to effectively analyze business metrics at Asurion, contributing to increased employee productivity and engagement. Her ability to apply advanced data analytics is a significant asset in her current role and throughout her career.
Mentorship and Leadership
Throughout her career, Rose Murphy has mentored many employees into leadership positions. Her roles at various companies have included direct collaboration with stakeholders, such as her work with Donors Choose at Woodwind & Brasswind to maintain their contract and ensure exclusive vendor status for musical instruments. Her leadership extends beyond her immediate roles, impacting broader organizational success.