Rowena Ganipis
About Rowena Ganipis
Rowena Ganipis is an Operations Engineer II at Asurion in Nashville, Tennessee, with a background in IT service desk and quality assurance roles.
Operations Engineer II at Asurion
Rowena Ganipis currently holds the position of Operations Engineer II at Asurion in Nashville, Tennessee. She has been with Asurion since 2018. In this role, she is responsible for managing and improving technical operational processes, ensuring reliability, efficiency, and effective service delivery.
Previous Roles at Asurion
Prior to her current role, Rowena Ganipis has held multiple positions at Asurion. From 2015 to 2018, she was an IT Shift Lead for the Global Service Desk, overseeing IT operations during her shifts and ensuring that service levels were met. From 2012 to 2015, she worked as an Operations Engineer for Technology Operations, where she focused on maintaining operational integrity and optimizing IT infrastructure.
Service Desk Quality Assurance at Safeway
From 2007 to 2012, Rowena Ganipis worked at Safeway. She began as an IT Service Desk Analyst and, from 2008 to 2009, took on additional responsibilities as a Quality Assurance Analyst and Trainer for the Service Desk. In these roles, she ensured quality standards were met, provided training to new employees, and helped improve service desk processes.
Early Career Roles
Rowena Ganipis began her career as a Customer Care Associate at Cyber City Teleservices from 2003 to 2005 in Hackensack, New Jersey. She then worked as a Fraud Analyst at Convergys in Cincinnati, Ohio from 2005 to 2006. These early roles were foundational in developing her expertise in customer support and operational efficiency.
Education in Communications, Broadcasting, Journalism
Rowena Ganipis studied Communications, Broadcasting, and Journalism at the University of the Philippines from 1998 to 2002. She earned a Bachelor of Arts in these disciplines, providing her with a solid foundation in communication skills, media, and journalistic practices.